Over All Rating Reviews : 
My first Zune was bought in October 2008. I listen to the Zune while doing outside chores, on average about 9 hours a day 5 -6 days a week; the Zune is updated and left on charge a few hours nightly. (Note when the battery indicator says below 25% that means it could die any minute. I do not know if they fixed this.)
July 2008 I had to send it in for a battery replacement at no cost. Thanks to the 1 year warranty. August 2009 the refurbished Zune arrived and to my recollection the service rep said the warranty would be extended 1 year, so to August 2010. 01 March 2010 the hard drive goes out on the Zune and I am being told that my warranty expires 90 days after my old warranty would have expired so Dec 2009.
Customer support said they would check the recordings to see if I am correct that the service agent said that it would be a 1 year warranty after it was sent or my old brain is fried like the Zune's hard drive. This will take 3-5 business days.
I bought my wife a Zune May 2009 and as of yet she has had no problems, but she does not listen to hers as much.
Highly recommend extending your warranty.
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